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Terms of Service

Last updated: November 9, 2026

These terms apply when you use this website or buy services from Pivotal Nova. Pivotal Nova is a branch of Pivotal B2B LLC, the legal entity these terms are with (“we” or “us”). By using this website or our services, you agree to these terms.

Using this website

You may use this website for lawful purposes. You must not interfere with how it works, try to gain unauthorized access to it, or copy its content for commercial use without our written permission. The text, design, graphics and logos on this website belong to us or our licensors.

Information on this website

This website gives general information about our services. Prices, page counts and timelines shown here, including websites of 5 to 10 pages for $500 to $1,000 and a typical timeline of one week from signing, are guides and not a binding offer. Your written proposal sets out what applies to your project.

Proposals and projects

Each project is set out in a written proposal covering its scope, timeline and price. A project starts when the agreement is signed, and its timeline runs from that date. The signed proposal and these terms together form our agreement, and if they conflict, the proposal applies. Changes to scope, timeline or price must be agreed in writing before we act on them.

Your responsibilities

  • Give us the content, information, access and approvals we need, on time. Timelines depend on this.
  • Make sure you have the rights to any text, images, data or other materials you give us, and that using them is lawful.
  • Make sure your website, app, software or agent complies with the laws that apply to your business.

You agree to cover claims and costs that arise because materials you supplied infringe someone else’s rights or break the law.

Fees and payment

Fees and payment dates are set out in your proposal. Unless the proposal says otherwise, prices exclude taxes and third-party costs, such as domain names, licenses, hosting and AI model usage. We may pause work if a payment is overdue.

Ownership

You own the code, designs and accounts we create for you as part of your project. Third-party and open-source components stay under their own licenses. We keep ownership of our general methods, tools and know-how.

Support

Projects include 30 days of support after launch, covering fixes to what we delivered. New features and changes in scope are quoted separately. Ongoing support is available under a separate plan.

AI agents

AI systems can make mistakes. We build agents with limits, logging and human approval steps, but you remain responsible for how you use an agent and for reviewing its work, including any decision that affects your customers, money or legal obligations.

Third-party services

Our work may rely on third-party services such as hosting providers, app stores, payment processors and AI model providers. We are not responsible for their availability, decisions or changes to their terms, including whether an app store approves an app.

Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for the project, unless the law requires its disclosure.

Our commitment and its limits

We will perform our services with reasonable skill and care. We do not guarantee specific business results, such as search rankings, leads or revenue. Otherwise, to the extent the law allows, this website and our services are provided “as is”, without other warranties of any kind.

Limit of liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue or data. Our total liability for any project is limited to the fees you paid us for that project in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

Ending a project

Either of us may end a project with written notice if the other seriously breaks these terms or the proposal and does not fix the problem within a reasonable time. You remain responsible for paying for work completed up to that point.

Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law rules. Any dispute will be handled by the courts located in Delaware, unless the law where you live gives you a right to bring it elsewhere.

Changes to these terms

We may update these terms from time to time. When we do, we will change the date at the top of this page. The version in effect when you signed your agreement continues to apply to that project.

Contact us

Pivotal Nova, a branch of Pivotal B2B LLC
16192 Coastal Highway, Lewes, DE 19958, USA
+1 (218) 319-6312
hello@pivotalnova.com
Pivotal Nova

Websites, custom software, apps and AI agents, designed, built and supported to a higher standard.

Services

  • Website development
  • AI agents
  • Software development
  • App development

Company

  • Standards
  • Approach
  • Contact
  • hello@pivotalnova.com

Headquarters

16192 Coastal Highway
Lewes, DE 19958, USA
+1 (218) 319-6312
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