Services / AI agents
AI agents that do real work, with people in charge.
Agents that answer enquiries, schedule appointments, chase follow-ups and handle back-office tasks. They connect to the tools you already use, work inside limits you set and log every action.
The problem
Your team is doing work a system could do.
Replying to the same enquiries, copying details between apps and chasing late invoices take hours your people could spend on customers and decisions.
We find the tasks that are repetitive but need a little judgement, build an agent around one of them, prove it works on your real data, then expand from there.
What we build
Agents for the work that keeps a business moving.
Lead and enquiry agents
Respond within a minute, qualify the lead and book the call.
Customer support agents
Answer common questions from your own documents and hand over the rest with full context.
Scheduling and follow-up
Confirm appointments, reduce no-shows and nudge quotes that have gone quiet.
Back-office automation
Invoices, data entry, reports and reminders handled across your existing tools.
Internal knowledge assistants
Ask a question and get an answer from your policies, price lists and past projects.
Approval workflows
Agents that draft and prepare, while a person approves anything that matters.
How it works
Proven small, then expanded.
Find the task
We map your repetitive work and choose one task with a clear payoff and low risk.
Prototype
A working version on your real examples, so you see results before committing further.
Add guardrails
Approval steps, limits, logging and fallbacks for when the agent is unsure.
Deploy and tune
Go live, review the logs together and improve the agent as it learns your business.
Our standards
The governance every agent ships with.
People approve
Sensitive actions such as payments, refunds and contracts wait for a human.
Everything is logged
Every action an agent takes is recorded so you can review and correct it.
Data stays yours
We choose providers and settings with your customer data in mind and keep access narrow.
Built to be tested
We evaluate agents against real examples before and after launch.
Questions
What clients ask us first.
Will an agent replace my staff?
That is not the goal. Agents take over the repetitive parts so your people can spend time on customers and decisions.
Which tools can an agent connect to?
Most common business tools: email, calendars, CRMs, spreadsheets, accounting software, helpdesks, messaging apps and your own database or website.
What if the agent gets something wrong?
We design for it. Agents flag low-confidence cases for a person, high-impact actions need approval, and the log lets you see and fix what happened.
What does it cost to run?
Running costs depend on volume and the models used. We estimate them during the prototype and keep them visible after launch.
Other services
More from Pivotal Nova.
Tell us what you need built.
A 30-minute call, no sales deck. You leave with a clear scope, a rough timeline and a price range.