Privacy Policy

Information we collect

Information you give us. This includes your name, email address, phone number, company, budget and project details, and anything else you share when you contact us or work with us.

Our contact form. When you send the form, your message is emailed to us so we can reply, and a copy is kept in our enquiries list so we can follow up. If the email service cannot be reached, the form instead opens your own email app with the message ready to send.

Technical information. Like most websites, the servers that host this site may automatically record details such as your IP address, browser type, the pages you visit and the time of your visit.

Payment details. This website does not ask for or collect payment card details.

Cookies and tracking

This website does not set cookies and does not use analytics or advertising trackers. If that changes, we will update this policy first.

Third-party services on this website

To display this website, your browser connects to the services below, which receive your IP address and basic browser information as part of that connection:

• Google Fonts delivers the fonts on this site. See the Google Privacy Policy.
• cdnjs, provided by Cloudflare, delivers code used for the 3D visuals on some pages. See the Cloudflare Privacy Policy.

How we use your information

• To reply to your enquiry and arrange a call
• To prepare proposals, and to deliver and support the work you ask us to do
• To manage our business relationship with you, including invoicing
• To keep this website running securely
• To meet our legal obligations

We do not sell your personal information. We do not use it to send you marketing unless you have agreed to receive it, and you can opt out at any time.

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases: your consent, the need to perform a contract with you or take steps toward one, our legitimate interests in running our business, and our legal obligations.

When we share information

Pivotal Nova is a branch of Pivotal B2B LLC, so your information is held by Pivotal B2B LLC. We share it outside the company only:

• With service providers that help us operate, such as hosting, email and project tools, who may use it only to provide those services
• When the law requires it, or when it is needed to protect our rights or the safety of others
• As part of a merger, sale or similar business transfer, in which case we will take steps to protect your information

Where information is processed

We are based in the United States, and your information may be processed there and in other countries where our service providers operate. Those countries may have different data protection laws from yours. Where the law requires it, we use appropriate safeguards for these transfers.

How long we keep information

We keep personal information for as long as we need it for the purposes above, including to meet legal, tax and record-keeping requirements. After that, we delete or anonymize it.

How we protect information

We use reasonable technical and organizational measures to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, including the European Economic Area, the United Kingdom and some US states such as California, you may have the right to:

• Find out what personal information we hold about you and get a copy
• Have it corrected or deleted
• Object to or limit how we use it
• Withdraw consent you have given, without affecting earlier use
• Complain to your local data protection authority

To make a request, email hello@pivotalnova.com. We may need to confirm your identity first, and we will not treat you differently for exercising your rights.

Children

This website and our services are intended for businesses and are not directed at children under 16. We do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.

Other websites

This website links to other websites that we do not control. Their own privacy policies apply when you visit them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.

Contact us